Privacy policy

Privacy Policy

Effective Date: 24 Oct 2025  |  Last Updated: 24 Oct 2025

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This Privacy Policy explains how we collect, use, store, process, and protect your information when you access or use our website, platform, products, services, applications, or communication channels (collectively, the "Services").

By accessing or using our Services, you agree to the terms of this Privacy Policy.

We provide an AI-powered workforce automation and engagement platform that helps enterprises connect with deskless and distributed workers through conversational AI, WhatsApp-based workflows, workforce communication, attendance tracking, project management, reporting, and automation tools.

Information We Collect

We may collect the following categories of information:

Personal Information

When you register, contact us, request a demo, use our Services, or communicate with us, we may collect:

  • Full name
  • Phone number
  • Email address
  • Company name
  • Designation
  • Employee ID or workforce identifiers
  • Profile information
  • Communication preferences

Operational Data

Depending on the nature of the Services used, we may collect:

  • Attendance records
  • Workforce activity data
  • Project or site updates
  • GPS/location data (if enabled)
  • Images, videos, documents, and reports uploaded by users
  • Task and workflow information
  • Communication logs
  • AI interaction and chatbot responses

Technical and Usage Data

We may automatically collect:

  • IP address
  • Browser type and version
  • Device information
  • Operating system
  • Login timestamps
  • Usage activity and analytics
  • Cookies and similar tracking technologies

Third-Party Information

If you interact with us through WhatsApp or integrated third-party services, we may receive information shared through those platforms in accordance with their respective policies.

How We Use Your Information

We use the information collected for purposes including:

  • Providing and operating our Services
  • Improving user experience and platform functionality
  • Customer onboarding and support
  • Sending notifications, alerts, and operational updates
  • Monitoring security and preventing fraud or misuse
  • Complying with legal and regulatory obligations
  • Research, product enhancement, and service optimization

We may also use aggregated and anonymized data for analytics, benchmarking, and product improvement purposes.

Where applicable, we process personal data based on:

  • User consent
  • Performance of contractual obligations
  • Compliance with legal obligations
  • Legitimate business interests

Cookies and Tracking Technologies

Our Services may use cookies and similar technologies to:

  • Improve website performance
  • Remember user preferences
  • Analyze traffic and usage patterns
  • Enhance security
  • Support login and authentication

Users may disable cookies through browser settings; however, certain features of the Services may not function properly.

Data Sharing and Disclosure

We do not sell personal information.

We may share information with:

  • Authorized employees and internal teams
  • Service providers, vendors, and technology partners
  • Cloud hosting and infrastructure providers
  • Communication platform providers
  • Analytics and security service providers
  • Government authorities or regulators where legally required

All third-party partners are expected to maintain appropriate confidentiality and security measures.

Data Security

We implement commercially reasonable technical, administrative, and organizational safeguards to protect information against unauthorized access, loss, misuse, disclosure, or alteration.

Security measures include:

  • Encrypted communication channels
  • Access controls and authentication
  • Secure cloud infrastructure
  • Role-based permissions
  • Monitoring and audit controls

While we strive to protect information, no system or method of transmission over the internet is completely secure.

Data Retention

We retain personal and operational data only for as long as necessary to:

  • Provide the Services
  • Fulfill contractual obligations
  • Comply with legal, accounting, or regulatory requirements
  • Resolve disputes and enforce agreements

Data may be deleted, anonymized, or archived after the applicable retention period.

International Data Transfers

Your information may be processed or stored in locations outside your state or country where data protection laws may differ.

By using our Services, you consent to such transfer, storage, and processing of information.

Your Privacy Rights

Subject to applicable laws, users may have the right to:

  • Access personal information
  • Correct inaccurate information
  • Request deletion of information
  • Withdraw consent where applicable
  • Object to certain processing activities
  • Request data portability

To exercise these rights, users may contact us using the details provided below.

Our website or Services may contain links to third-party websites or integrations. We are not responsible for the privacy practices, content, or security of third-party platforms. Users are encouraged to review their respective privacy policies.

Children's Privacy

Our Services are not intended for individuals under the age of 18.

We do not knowingly collect personal information from minors. If such information is identified, we will take reasonable steps to remove it.

AI and Automation

We may use artificial intelligence and automation technologies to:

  • Process workforce interactions
  • Generate insights and reports
  • Automate workflows and responses
  • Improve operational efficiency

AI-generated outputs may require human review depending on the use case.

Updates to This Policy

We may update this Privacy Policy periodically.

Any changes will be posted on this page with an updated effective date. Continued use of the Services after updates constitutes acceptance of the revised policy.

Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact:

Bluconn AI

  • 691 S Milpitas Blvd, Ste 217, Milpitas, CA 95035

Bluconnect AI India Pvt Ltd

  • FIRST-FR, FL-A, 2, RAM SETT ROAD BEADON STREET, Kolkata, West Bengal, India – 700006

By using our website or Services, you acknowledge that you have read, understood, and agreed to this Privacy Policy.